Privacy Policy
Last updated: 21 September 2026
Parchipro ("Parchi", "we") lets you book an OPD slip (token) at a hospital and follow your turn live, on the website parchipro.com and the Parchi app. This policy explains what we collect, why, who sees it, how long we keep it, and your rights under India’s Digital Personal Data Protection Act, 2023.
Information we collect
| What | Details | Why |
|---|---|---|
| Patient details (when you book) | Patient name, age, gender, mobile number, city, preferred date, and the problem or symptoms you type | So the hospital can confirm your slip, call you in order and prepare for your visit |
| Booking record | Hospital, doctor, list, token number, slip code, times, fee and payment status (“I have paid” / approved) | To run the queue, show your live number and give you a receipt |
| Account (optional) | Name, email, mobile number (if you add it), password (stored only as a secure hash) | To log in and keep your slips in one place |
| Verification codes | One-time codes sent to your email or phone (stored only as a hash) | To confirm the email or phone is yours |
| App / device | A notification token for your phone, phone type (Android/iOS), the city you choose, and whether you want the daily message | To send “your slip is confirmed”, “2 patients ahead”, “it’s your turn” and similar alerts |
| Ratings | Stars, review text and the name you show with it | To help other patients choose |
| Technical data | IP address and basic request logs | Security, preventing abuse and fixing problems |
The problem or symptoms you type can be health information. Please write only what the hospital needs for the visit.
We do not collect your GPS location, contacts, photos (except a photo a hospital uploads for its own page) or any bank / card / UPI details. Payments are made directly from your own UPI app or in cash to the hospital; we never see or hold your money.
Who can see it
- The hospital and doctor you book with — their staff see the patient details and booking record for that hospital only. No other hospital can see them.
- Our admins — only to run the service, handle complaints and prevent misuse.
- Service providers who work for us: Google Firebase (to deliver app notifications), our email/SMS provider (to send verification codes) and our server host. They may use the data only to provide that service to us.
- Authorities, only when the law requires it.
We do not sell your personal data and do not use it for advertising profiles.
How long we keep it
- Patient details on a slip (name, phone, age, gender, city, problem): removed automatically 1 year after the booking. The hospital keeps only an anonymous count (token number, date, fee, status).
- Your account: until you delete it.
- Verification codes: deleted after 30 days.
- Notification token: until you uninstall the app or it stops working.
How we protect it
- All traffic uses HTTPS (encrypted).
- Passwords and verification codes are stored only as one-way hashes.
- Hospital staff can see only their own hospital’s bookings; every staff request is checked on our server.
- Your slip can be opened only with its slip code. Keep the code safe and do not share it with strangers.
Your rights and choices
- Access and correction — ask us for the data we hold about you, or to correct it.
- Deletion — delete your account yourself in the app (Menu → Delete account) or on the Delete your account page, or email us.
- Withdraw consent — you can stop using the service or delete your account at any time.
- Notifications — turn off the daily message in the app menu, or turn off notifications in your phone settings.
- Nominate — you may nominate a person to exercise these rights on your behalf in case of death or incapacity.
- Grievance — contact our Grievance Officer (below). If you are not satisfied, you may approach the Data Protection Board of India.
Children
A parent or guardian may book a slip for a child. Accounts are meant for people aged 18 or above.
Changes
If we change this policy, we will update the date above. Important changes will be shown in the app or on the website.
Grievance Officer & contact
Love Doda, Grievance Officer, Parchipro
Email: support@parchipro.com
We aim to reply within 7 days and resolve complaints within 30 days.